FAQs

Shirts & Clothing       Decals & Stickers       Custom Orders       Order Inquiries

 

Shirts & Clothing

I'm not sure what size I need. Help!

Sizing will vary based on the product you're planning on purchasing. That's why we've included sizing charts on all product listings. To get the best size, we recommend you measure your favorite shirt, laid flat, at the bust/chest for width and the top of the shoulder to the bottom hem for length. Need more help? Fill out the contact form! 

Are your shirts vinyl or screen printed?

All Get Happy Tees designs are printed Direct-to-Garment, or directly to the shirt. This process is the longest lasting printing process that allows for the most colors without having to worry about the design cracking or peeling with wear or washing. 

I just received my shirt and it smells like vinegar.. Why?

We get this a lot. The vinegar-like smell is due to the solution that the Direct-to-Garment printing process uses. It is totally harmless and goes away when the shirt is washed for the first time.

When will my shirt arrive?

The product processing time for shirts is one week. This does NOT include shipping time. If you need a shirt by a specific day, please contact us before placing your order so we can confirm if the time frame is doable. 

Can you do a design on a different style or color shirt?

Of course! All designs come standard on a unisex tee, but you are able to purchase the unisex tee in over 40 colors by purchasing here. Be sure to include in your notes what design and color you'd like. 

If you would like to purchase a different style shirt, you can visit our Additional Styles section of the website. Just be sure to include in your notes what design and color you'd like! 

 

Decals & Stickers

How do I apply my decal or sticker?

1. Pick out where you’re going to put the decal. Clean the area thoroughly with either rubbing alcohol or soap and water. Don’t use Windex or other cleaning products – they might leave residue behind and mess it up!
2. Prep the decal for application by using a credit card across the transfer sheet. This helps make the sticker cling to the transfer sheet.
3. Remove the white (or blue) backing and lower the decal onto the surface and use the credit card again to make sure that it sticks to the new surface.
4. Slowly – we mean SLOWLY – peel the transfer sheet off at an angle. If the decal does not stay on the surface, rub the transfer sheet again with a credit card and repeat.

Where's my tracking code?

Decals, Stickers, and Magnets are shipped in regular mail, separate from t-shirts, therefore they do not have a tracking code. If you haven't received your order after a week and a half of your shipped email, please contact us

 

Custom Orders, Collaborations, & Wholesale

I have an idea, can you create a shirt for me?

We love doing custom orders! Simply drop a line on our contact page with your request and we'll get back to you as soon as possible with more information! 

I'm hosting a giveaway, want to collaborate?

We LOVE collaborating! Contact us to explain what you are looking for and we'll get back to you as soon as possible!

Do you offer wholesale pricing?

Absolutely - Contact us with a general idea of product, quantity, and turnaround time and we can get you a quote ASAP. 

 

Order Inquires

Do you ship to my country?

Unfortunately at this time we only ship shirts to the United States and Canada. All decals, stickers, and magnets ship internationally.

I received my decal but not my shirt. What happened?

Decals, Stickers, and some hats are shipped separately from shirts and mugs. Please allow some time to receive all parts of your order. If you think there is an issue, please contact us.

I put the wrong shipping address. Help!

Contact us immediately with the correct address. If your order hasn't shipped yet, we are able to change it. If the order has already shipped, we are not responsible to the extra shipping costs or product replacement costs.

Can I cancel my order?

We do not typically accept cancellations because our products usually start production very quickly after receiving it. If for some reason you need to cancel, please contact us ASAP after placing and we will try our best. We apologize for any inconvenience this may cause.

I haven't received my order. Help!

Oh no! Please contact us with your name and order number so we can look into what happened. Unfortunately, once we send out orders we have no control over what happens.

Can I return a product for a refund?

Because our products are all made to order, we currently do not offer refunds. However, if you are unhappy with our order please contact us and we will be happy to help. 

I have a problem with my order. Help!

Oh no! We only want to produce quality products, but sometimes things slip through the cracks or are damaged during shipping. Drop us a line on our contact page. Please note that we may ask for photos to better help us understand what happened. We will make this right!